FAQs

Frequently Asked Questions.

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1.Are your jewelry hypoallergenic?

SheWay jewelry are made of 925 solid Sterling Silver to ensure a long-lasting finish that is nickel-free and hypoallergenic, aiming to minimize the risk of allergies and protect your health from skin irritation.

2.What materials are SheWay jewelry made of?

SheWay jewelry are all made of S925 solid sterling silver and some precious stones, some of them are plated with 14K or 18K gold. We ensure authenticity and superior quality of materials. For further information , you can check the detailed description of each piece of jewelry on our product page.

3. Will your jewelry turn my fingers or body green?

Copper jewelry or gold-plated copper jewelry oxidizes to a green color, which are not easy to maintain. SheWay jewelry are all made of S925 solid sterling silver and some precious stones, some of them are plated with 14K or 18K gold, which will not trun your body green.

4.Are your jewelry waterproof?

SheWay jewelry is all made of S925 sterling silver which is safe in water. Just stay away from chemicals.

5. How should I take care of these jewelry pieces?

To maintain the beauty and durability of the jewelry, we would like to provide you detailed care instructions as Care Tips

6. How can I return or exchange my purchase?

We want you to feel comfortable when shopping at SheWay, so we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For further information, you could refer to the refund policy as Refund Policy

7.What are the dimensions of this item?

You could check the detailed description including materials and dimensions of each piece of jewelry on the product page. For further information not mentioned, please leave messages or send E-mails to us without hesitation.

8. How long can I receive my jewelry after purchasing it?

We offer you several shipping methods to deliver your package. According to different shipping options, the time you receive the jewelry is also different. You could check our shipping policy for detailed information.